Morning sun, afternoon sun... they should have at least 8 hrs/day of sunlight or the equivalent of sunlight with the proper light fixtures and daylight reptile bulbs containing UV. They should also have shaded spots away from the heat lamp to cool down if their body temp gets too warm.
How much water is in their tank? What size tank are they in? How big are these turtles? How often do you change their water? Is there a filter in their tank? Do they have dry land as well as enough water to swim around in regularly? It would help a lot if you could post a photo of them and their enclosure.
I am still going to persist in telling you that you need to seek a qualified vet to have them both examined. A vet can explain to you and help make a list for you to get the proper equipment to provide for these turtles the right way.
There is nothing wrong with feeding them the turtle pellets, but they should have other food in their diets. Try getting some anacharis (aquatic plant) and putting it into their tank. Most RES's will devour it quickly without any prompting. If they are refusing foods it could be because of their health issues, and that is even more reason to get them to a vet asap.
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Dawn Moneyhan
Aquatics Specialist/Nutritionist
Juneau, WI
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